Project and Construction Management of Fit-Out for Call Centers

Call Center Project Construction ManagementWith experience of providing quality BPO and Call Center facilities, JCL International has the technical and professional expertise to provide the client with the best solutions for their operational needs.

For example where critical operational requirements are 24/7, service redundancy provisions are incorporated into the design that guarantees continuous operations. The following incorporates general design considerations and system configurations which would be evaluated during project inception.

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General Approach

The general JCL approach in preparing the Building System / Services Design would be to identify main areas of potential benefit for the various systems and options proposed based on Architectural design and development of the site.

Evaluation would focus on MEPF systems suitable for both 8 hours per day and 24/7 operation with discussion and benefit evaluation for each option suggested.

Architectural related items such as glazing shading and size of panels would also be addressed conceptually for the Architect to consider incorporation.

Cost savings would be quantified theoretically on typical bench markings on a differential basis with regard to energy and water consumption.

Capital and maintenance costs for MEPF system options would be identified as differential costs, with Architectural items for client assessment.

Additionally the following are considerations in the design of Building Systems / Services to provide efficient Mechanical, Electrical, Plumbing and Fire Protection (MEPF) Systems that are most suited to target Client needs while providing Design flexibility for future multi-tenant usage.

  • Identify and evaluate suitable MEPF systems for buildings that will allow multi-tenant use and space flexibility for either conventional office or high redundancy provisions needed for call center type occupancy.
  • Were the subject building is to allow 24/7 and conventional office hour operation with methods of metering of central systems such as chilled water for the podium and or condominium tower.
  • Building MEPF systems design to allow zoned utilization of full or part floor areas during normal office hours as well as separate zones used on a 24/7 basis, without operation of unused areas.
  • Identify areas of benefit for the various MEPF options conceptually identified that would be applicable to the multi use building.
  • Identify areas of benefit for the various MEPF options identified that would be suitable as centralized systems for the overall large scale development.
  • Approximate the value of potential energy and other savings and capital cost impact for the various options.
  • Prioritize benefits with recommendations that would allow consideration for more detailed and refined evaluation of options following client review and discussion.

Specific Design Considerations

JCL also undertakes detailed reviews with the client to utilize design configurations that shall promote efficient energy usage and lower Building operational costs. Areas for consideration are included for the following;


  • Exhaust Air Energy Recovery

As a tenant initiative instead of allowing air conditioned, cool air to escape from the building with associated energy waste, it is viable to recover part of this energy. This is achieved by using heat transfer equipment at the Roof Deck located spill/relief air ducts discharging to atmosphere, and transferring this energy to fresh air entering the precool or main air handling units.

  • Use of High-Efficiency Chillers

High-efficiency chillers are economically viable for facilities operating 24/7 and would be taken up as a tenant objective for detailed evaluation.

  • Decrease ventilation rate during off-peak period

The high outdoor air ventilation rate per occupant, nominated under today’s design Codes of 12 litres per person for European vs. American Standards varying between 7.5 and 10 litres per person can however be reduced during low occupancy periods.

This can be achieved via manual input of occupancy shift patterns at the building control system thereby realizing huge energy saving. This is obviously a tenant benefit and as such would be addressed during fit-out design.

  • Alternate glazing material to reduce building thermal load

Compared with a typical single glazing system, significant energy savings are realizable if double glazing is adopted. Again this is a tenant gain and as such would be evaluated for adoption very early in the building design process.

Operating energy saving thermal modeling would be conducted on various options of double or single glazing incorporating various levels of integral solar film combined with aluminum sprayed reflective internal roller blinds.


  • Energy Efficient Electronic Ballast for Lighting

Lighting is a significant energy demand that may account for 30 to 40% of the annual power consumption. Evaluation of High Power Factor (HPF) electronic ballasts and luminaire performance would also be conducted as a tenant matter.


  • Reduced flush rate toilet fixtures

Latest sanitary ware technology minimizes water use via high pressure flushing. The low-flow toilets use a maximum of 6-liters of water per flush compared with 13-liters of water used by a standard toilet. This option is less viable should the recycling option be adopted and will be evaluated in detail should that option not be implemented. Low-flow faucet aerators also cut water usage by as much as 40% from 15-liters per minute to 9.5-liter